This Cryptomatrix Financial Entities Online Privacy Statement (the “Privacy Statement”) applies to websites, mobile apps, and other online services that provide features or functionality for US account holders and applicants (collectively, “Users” or “You”) of Cryptomatrix’s Financial Entities (Cryptomatrix Financial LLC, Cryptomatrix Securities, LLC, Cryptomatrix Crypto, LLC, Cryptomatrix Money, LLC, Cryptomatrix Credit, Inc., Cryptomatrix Derivatives, LLC, and Cryptomatrix Asset Management, LLC, collectively, “Cryptomatrix Financial Entities,” “we,” “our,” or “us”) (the “Services”). For example, this Privacy Statement applies when You are logged in to the Services or interact with us through online customer service channels. For information about how we process other information we collect through our website, mobile apps, and other services, please review our Cryptomatrix Markets US Online Privacy Statement.
This Privacy Statement explains how we collect, use, share, and protect your personal information. It also describes your choices and rights with respect to your personal information and how to exercise them. We want you to read this Privacy Statement carefully so that you are informed about our privacy practices.
We may update this Privacy Statement from time to time to reflect changes in our privacy practices or applicable laws. When we do, we will revise the “Effective Date” at the top of this statement and post the updated version on our website or in our mobile app. If we make material changes, we will provide You with additional notice (e.g., by adding a statement to our website or sending You a notification).
For details on how we collect, use, and disclose information relating to California residents, please see our Cryptomatrix California Consumer Privacy Notice.
We collect personal information when You interact with our Services, apply for or open an account with us, use our products or features, or otherwise communicate with us. The types of personal information we collect include:
Identification Information: name, address, date of birth, Social Security number, driver’s license, or other government-issued ID.
Financial Information: bank account numbers, income, employment information, credit history, transaction data, account balances, investment activity.
Online Identifiers: IP address, device identifiers, login credentials.
Usage Information: pages viewed, links clicked, device and browser information, session duration.
Communications: messages sent through our platforms, feedback, responses to surveys.
We use your information to:
Provide and improve our Services;
Process transactions and manage your accounts;
Authenticate your identity and prevent fraud;
Respond to inquiries and support requests;
Conduct analytics and market research;
Send you service updates and promotional materials (with your consent, where applicable);
Comply with legal and regulatory obligations.
We may share your personal information with:
Service Providers: Vendors who help us operate our Services, including hosting, customer support, marketing, and analytics.
Affiliates: Other Cryptomatrix entities for business and operational purposes.
Government Authorities and Legal Obligations: To comply with legal obligations, court orders, or in response to lawful requests by public authorities.
In Connection with a Corporate Transaction: In case of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Depending on your location and applicable law, you may have rights regarding your personal information, including:
Accessing and correcting your information;
Opting out of promotional communications;
Deleting your account or personal information;
Limiting the use of sensitive data.
You can exercise these rights through your account settings or by contacting us at support@cryptomatrix.site.
We implement a variety of security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.
If you have questions or concerns about this Privacy Statement or our privacy practices, you can contact us at:
Cryptomatrix Privacy Office
Email: support@cryptomatrix.site.
Address: 1234 Blockchain Blvd, Suite 100, San Francisco, CA 94111